How will I find my size without being measured in store?
While some companies claim you need a fully-trained bra whisperer to know what fits, we believe that you know your body best and know what feels comfortable. With free shipping and free returns, we make it easy and bring the power back to you. Concerned you’ll miss the unsolicited fondling from store sales associates? We didn’t think so
Can you help me pick out a bra?
Of course! Send us an email at email@example.com. Our style team would love to help
What if I still need help finding my size?
We've got you covered. Check out our fit tips below and our Size Guide on each Product page (under the "ADD TO BAG" button). You can also send us an email at firstname.lastname@example.org, and our style team will help you understand how to find your fit at home
Will you offer more colors or products soon?
Check out our wash tips here:
I never received or lost the return shipping label. How can I return my bras?
When can I expect my order?
Where do you ship?
What does shipping cost?
Can I get my bras expedited?
Absolutely. Expedited shipping is available for $12.00 orders over $50 and $17.00 for orders under $50 and will arrive within 2-3 business days. If you opt into expedited shipping, the money paid for expedited shipping is non-refundable
What do I do if I want to change my order?
Breathe... and email us at email@example.com
What if I don't see my payment method as an option?
Another deep breath... and email us at firstname.lastname@example.org
Are discount codes stackable?
Discount codes are not stackable for any order. You are able to apply both a discount code and a Gift Card to a traditional non-Home Try-On order. Neither Gift Cards nor discount codes can be applied to Home Try-On orders.
How do I return my order?
Click "Returns" at the bottom of our site or visit www.harperwilde.com/pages/returns to place a return. Enter the email address you used to place your order and the 12-digit order number sent in your order confirmation email. Then select which item(s) you would like to return and the reason(s) you are returning them in order to get a refund for your returned bras. Place bra(s) you are returning back into the Harper Wilde box or package of your choice. Apply the prepaid USPS shipping label located at the bottom of your box to the outside of the box. Drop off the box at your nearest USPS within 7 days for Home Try-On and 30 days for all other purchases. Returned bras must be unworn, unwashed, and unaltered with tags still on to receive a refund. You will be charged for any bras not sent back within 3 days of processing the return through our portal.
What is your return policy for purchases not through the Home Try-On program?
How long does it take to process a return?
What if I want to exchange my bra(s)?
For exchanges, please return the bra that doesn't fit and place a new order directly on our website www.HarperWilde.com. Returns are always free!
I thought the Home Try-On program was free-why do you need my credit card?
1. Home Try-On returns must be postmarked by the 7th full day after you receive them, or we will assume you are keeping them and will charge you. Any bras not returned within the 7 day try-on window are non-refundable. Don't worry, we'll send you an email so you don't forget to return on time! If your Home Try-On period ends on a weekend or holiday, just drop it off the USPS on the next available business day
2. If the returned bras are damaged or the tags are taken off, we will need to charge the card on file the full price of $35 for each damaged bra
Can I apply a Gift Card or discount code toward my Home Try-On order?
Neither Gift cards nor discount codes can be applied toward Home Try-On orders. Not to worry though, you can place a traditional non-Home Try-On order using your gift card or discount code and also enjoy our free shipping on all orders over $50. Plus, returns are always free
What if I want to exchange something from my Home Try On?
Our Home Try-On program allows you to find the right bra for you! When you find out what that magic number and letter is, return the bras that don't fit, keep the ones that do, and place a new order to get any additional bras that weren't in your Home Try On
Been there before. Reset your password by clicking “Forgot your password?” on this page
Not necessarily. You can place an order without creating an account, so you will only have an account if you chose to create one.
Still need help? Email us at email@example.com