Hello, how can we help?
Hello, how can we help?
Returns & Exchanges Sizing & Fit Tips Products Ordering & Shipping My Account Recycling Initiative COVID-19 Rewards Program
Returns & Exchanges
What is your return policy?
How do I return or exchange my order?
How do I exchange my bra for a different style or color?
How do I return a bundle?
Can I exchange a bra in my bundle for a different style, color, or size?
How long does it take to process a return?
Can I put items to return in one box that I processed separately in through your returns portal?
Can I send my items for recycling with my return?
Sizing & Fit Tips
How will I find my size without being measured in store?
How do the different styles of bras you offer fit?
How do I know if my bra is fitting correctly?
What if I want to measure myself to find my bra size?
How do I determine my underwear size?
Products
What do I do if the product I want is out of stock?
How do I buy a gift card?
Will you offer new sizes, colors or products soon?
What is the policy for purchasing your limited-edition products?
How should I wash my bras and underwear?
Do you sell any products other than bras and underwear?
Can you provide more information on your bra design and fabric details?
Ordering & Shipping
Help! I want to change my order!
Are discount codes stackable?
Which methods of payment are accepted?
How can I earn store credit by paying with Catch?
What is the option to pay in installments on Shop Pay?
Can I get my bras expedited?
What does shipping cost?
Can I add a gift receipt to my order?
Do you ship internationally?
My Account
I forgot my password. Can you help me recover it?
Recycling Initiative
How do I participate in your recycling initiative?
How many bras and underwear can I recycle?
What if I have not ordered from Harper Wilde, can I still recycle?
Do the underthings I want to recycle have to be Harper Wilde?
How are bras recycled?
COVID-19
Are you still shipping orders during Covid-19?
What is your return policy during Covid-19?
What precautionary measures are being taken during Covid-19?
Rewards Program
How do I redeem my points?
Do you have a refer a friend program?
My discount code is not working!
I have points, but can't log into my account?
I recycled bras and sent them in, but the points are not showing up on my account!
Tier Status
Are points adjusted for canceled or returned orders?
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